Privacy & Data Protection
Welcome to the Sweety Win Privacy Policy. This page explains how we collect, use, store and protect the personal information you provide when using our online casino and sportsbook. We take your privacy seriously and aim to be clear about what data we process, why we process it, and the choices available to you.
Types of data we collect
Personal data
When you create an account or contact us we may collect personal information such as your name, date of birth, email address, phone number and proof of identity or address when required for verification. We also keep account credentials and communication records related to support requests.
Technical data
We collect technical information necessary to provide and secure our services. This may include IP address, device type, browser and operating system, device identifiers, and diagnostics and performance data when you access the site or app.
Transactional data
To process deposits, withdrawals and bets we collect payment details, transaction history, bet history, game activity and related financial data. We also retain records of bonus usage and account balance changes where applicable.
How we use information
We use your data to operate and improve our services, verify identity for security and compliance, process payments, manage your account, provide customer support and resolve disputes. We may also use aggregated or anonymized data for analytics and service optimisation. We do not use your personal data for purposes unrelated to the service without your consent.
Data protection practices
We apply technical and organisational measures to protect your information from unauthorised access, alteration or disclosure. This includes access controls, encryption when appropriate, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to provide core functionality, remember preferences and understand usage patterns. Some cookies are essential for security and account access, while others support analytics and personalised content. You can manage cookie preferences through your browser settings or via the site’s cookie controls where available.
User rights
You have rights over your personal data including the right to request access, correction or deletion, and to object to or restrict certain processing where applicable. We will respond to valid requests in line with applicable privacy practices and may ask for information to verify your identity before fulfilling requests.
Access, correction and deletion
If you wish to review, update or remove personal information from your account, please contact our support team. We will explain the process and any implications for account functionality. In some cases we may retain certain records for legal or regulatory reasons in accordance with applicable requirements.
Information sharing and third parties
We may share data with third-party service providers who assist with payments, identity verification, fraud prevention, hosting and analytics. These partners are contractually bound to protect your data and only process it for the purposes we specify. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you through the site or via the contact details on your account. For questions or requests contact [email protected].