Contact our team
Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Contact us via live chat, email or phone and we’ll guide you through deposits, withdrawals, ID checks and game enquiries. For faster service, have your account ID and a brief description of the issue ready. The team provides clear, practical assistance and will point you to the right channel for any follow-up required.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email for account-related and technical issues) |
| General enquiries | [email protected] (billing, promotions and general questions) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +1 416 237 8491 (voice support for account and payment help) |
| Working hours | Mon-Fri, 09:00-21:00 ET (email and live chat support extended hours; available in multiple languages) |
Contact by email
Email is the preferred way to contact us for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details so we can respond promptly. Missing or unclear information may cause delays.
Submit your enquiry
Response Time
Most enquiries are answered within one business day. Simple requests are often handled the same day; more complex matters, such as payment investigations or KYC checks, may take longer depending on their nature and required verifications. For urgent assistance use live chat for the fastest response. Email enquiries are typically answered within 24 to 48 hours.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Share what works, what could be simpler, or any features you’d like to see. Every message is reviewed carefully by our team and helps shape updates to the service and user experience. Your input keeps the site practical, clear and better for all players.