Responsible Gambling

At Sweety Win we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear guidance and practical options for players in Canada. If you ever feel your play is becoming a problem, reach out to our support team and we will work with you to find a suitable way forward.

Player protection principles

We believe in safe, controlled play. That means protecting personal data, checking that players are of legal age, and offering practical tools and support so people can manage their activity. Our policies are designed to help players make informed choices and to reduce harm from excessive gambling.

Activity-control tools

If you want to manage how you play, we can help set boundaries on account activity. Common controls include deposit and loss limits, session time limits and temporary time-outs. These measures are intended to give you more control over spending and time spent playing.

Deposit limits

Deposit limits help you control how much you add to your account. You can usually choose daily, weekly or monthly limits to match your budget. Contact our support team if you want to set, reduce or remove a limit on your account.

Loss limits

Loss limits cap how much you can lose over a set period. They are useful if you want to limit downside risk and keep play within planned spending. Speak to support to apply or change a loss limit.

Time limits and session controls

Session limits and time-outs let you restrict how long you play in a single session or over a day. Short breaks can help maintain perspective and reduce impulsive play. Ask our support team about what session controls are available for your account.

Self-exclusion and account breaks

Self-exclusion is a tool to block access to your account for a chosen period. If you need a longer break, self-exclusion can be arranged in consultation with support. Longer exclusions and account closures are available when appropriate and will be handled respectfully.

Recognizing signs of problematic behaviour

Be aware of common warning signs - chasing losses, hiding play, spending more time or money than intended, borrowing to fund play, and changes in mood or daily routine related to gambling. If you spot these signs in yourself or someone close to you, consider using limits or taking a break.

Practical tips for staying in control

Set a budget before you play and stick to it, use deposit or session limits, avoid gambling when stressed or upset, don’t chase losses, and close or limit your account if you feel at risk. Regularly review your activity and use tools to help manage time and spending.

Professional help and support

If you need further assistance, consider contacting a local counselling or addiction support service. Our support team can also guide you on next steps and provide information on organisations and resources available in your area. You are not alone - reach out if you need help.